Booking terms
Cancellation Policy
Standard transfers can be cancelled free of charge up to 4 hours before pickup with one WhatsApp message. Nothing is prepaid, so there is nothing to refund. Flight cancellations and airline schedule changes are rebooked free.
Cancellation and changes
- Standard transfers: free cancellation up to 4 hours before the scheduled pickup, by WhatsApp message.
- Flight cancellations or airline schedule changes: rebooking is always free — forward the airline notification.
- Long-distance trips and group bookings: the individual conditions agreed at booking apply.
- No-shows without any message may be declined future bookings; since there is no prepayment, no fee is charged.
Why there is nothing to refund
Standard transfers are not prepaid. The fixed price is confirmed in writing on WhatsApp and paid to the driver in cash on arrival, in EUR, USD or TRY. A cancelled transfer is simply a transfer that does not happen — no card is charged, no deposit is held, and no refund process exists because no money changed hands. Only long-distance trips (for example Pamukkale or Cappadocia) or large group bookings may carry a partial deposit agreed individually in advance; the conditions for that deposit are confirmed before you commit.
How to cancel
- Open the WhatsApp conversation in which your booking was confirmed.
- Send a message stating that you wish to cancel, with the pickup date and hotel or flight so we find the booking quickly.
- Wait for our written confirmation of the cancellation. The booking is cancelled once you have it.
You can also write to info@taxibelektransfer.com, but for anything less than 24 hours before pickup use WhatsApp — it reaches us at any hour.
Changing a booking instead
A new pickup time, a different hotel, an extra passenger or a changed flight does not need a cancellation. Send the new details on WhatsApp and we confirm the updated booking in writing. If the change alters the route or vehicle class, the new fixed price is confirmed before pickup — the confirmed amount is the amount you pay.
Frequently asked questions
How late can I cancel a transfer for free?
Standard transfers can be cancelled free of charge up to 4 hours before the scheduled pickup time. Send one WhatsApp message to the same number that confirmed your booking; you receive a written confirmation of the cancellation.
Do I get a refund?
There is nothing to refund. Standard transfers are not prepaid — you pay the driver in cash on arrival — so a cancellation simply means no transfer and no payment.
My flight was cancelled or rescheduled. What happens to my transfer?
Rebooking after an airline change is always free. Forward the airline notification on WhatsApp and we move the pickup to the new arrival time.
Can I change the pickup time, hotel or passenger count instead of cancelling?
Yes. Send the new details on WhatsApp and we confirm the updated booking in writing. If the route or vehicle class changes, the new fixed price is confirmed before pickup.
What if I cancel less than 4 hours before pickup?
Please still message us so the driver is not dispatched. Since there is no prepayment, no fee is charged; a booking that is neither cancelled nor met, with no message, may mean future bookings are declined.
Do long-distance trips and group bookings follow the same rule?
Long-distance trips such as Pamukkale or Cappadocia and large group bookings may have a partial deposit and individual conditions agreed at booking. Those agreed conditions apply; they are always confirmed in writing before you commit.
Need to cancel or move a pickup?
One WhatsApp message is enough. We confirm the change in writing.
Message us on WhatsApp