Legal
Terms of Service
These terms apply to every transfer booked with Taxi Belek Transfer via WhatsApp, phone, e-mail or the website booking form. Booking a transfer means you accept these terms. Last updated: September 11, 2026.
1. The service
Taxi Belek Transfer provides private, pre-booked passenger transfers with licensed commercial vehicles in the Antalya region. Every booking reserves the whole vehicle for your group — this is not a shared shuttle or a metered street taxi.
2. Quotes and prices
- Every quote is a fixed total per vehicle in EUR, confirmed in writing on WhatsApp before pickup.
- The price includes fuel, tolls, airport parking, driver time and the standard waiting buffer (see section 5).
- The confirmed price does not change after booking unless you change the route, add stops, change the vehicle class or add services.
- Prices published on the website are starting prices for orientation; the WhatsApp confirmation is the binding amount.
3. Payment
- Standard transfers require no prepayment. Payment is made in cash to the driver at the end of the trip in EUR, USD or TRY at a fair daily conversion rate.
- For long-distance trips (for example Pamukkale or Cappadocia) or large group bookings, a partial deposit may be agreed individually in advance.
4. Booking and confirmation
- A booking is confirmed when we send you the written confirmation with pickup time, vehicle and fixed price on WhatsApp.
- Before pickup you receive the driver's name and vehicle plate number.
- Please double-check your pickup date, time, flight number and hotel name — we plan the transfer based on the details you send.
5. Airport pickup and waiting time
- Airport pickups include flight tracking — delays of the tracked flight never cause an extra charge.
- Included waiting: 60 minutes after landing for international arrivals, 30 minutes for domestic arrivals, 15 minutes at hotels and addresses.
- If you are delayed beyond the included waiting time (for example lost luggage claims), send a WhatsApp message — the driver will normally continue waiting; extended waiting may be charged fairly and is always communicated first.
6. Cancellation and changes
- Standard transfers: free cancellation up to 4 hours before the scheduled pickup, by WhatsApp message.
- Flight cancellations or airline schedule changes: rebooking is always free — forward the airline notification.
- Long-distance trips and group bookings: the individual conditions agreed at booking apply.
- No-shows without any message may be declined future bookings; since there is no prepayment, no fee is charged.
7. Child seats and luggage
- Child seats and boosters are provided free of charge when requested at booking, with the age of each child.
- Luggage must be declared realistically at booking so the correct vehicle can be assigned. Standard allowances: sedan up to 4 medium suitcases; Mercedes Vito up to 6 large suitcases; golf bags and strollers welcome when announced.
8. Passenger responsibilities
- Passengers must wear seat belts and follow Turkish traffic law requirements.
- Smoking is not permitted in the vehicles. Food is fine in moderation; heavy soiling may incur a fair cleaning fee.
- The driver may refuse transport of passengers who endanger safety (severe intoxication, aggression); in that case the booking is treated as a no-show.
9. Our responsibilities and limits
- All vehicles are licensed for commercial passenger transport and carry the legally required passenger insurance.
- We plan generous buffers, but we are not liable for consequences of events outside our control: extraordinary traffic, road closures, weather, accidents caused by third parties or force majeure. For flight departures we recommend scheduling pickup at least 3.5–4 hours before international flights.
- If a vehicle becomes unavailable (breakdown), we dispatch a replacement immediately at no extra cost.
- Liability for lost or damaged luggage is limited to cases of proven negligence by the driver; please keep valuables, documents and electronics with you in the cabin.
10. Lost items
Report lost items on WhatsApp as soon as possible. We coordinate the return with the driver; shipping costs for returns outside the Antalya region are covered by the guest.
11. Complaints
If anything was not right, tell us on WhatsApp or at [email protected] within 7 days of the transfer. Complaints are answered by the dispatch team, not a bot, and we take them seriously — verified service failures are compensated fairly.
12. Governing law
These terms are governed by the laws of the Republic of Türkiye. Place of jurisdiction is Antalya. If a provision of these terms is invalid, the remaining provisions remain in force.